Refund Policy

For any accepted return, LES PALETTES undertakes to refund the Buyer the price of the returned Products within fourteen (14) days following receipt of the returned products and after qualitative and quantitative verification by the Seller. In accordance with the provisions of Article L121-21-4 of the French Consumer Code, only standard delivery charges will be refunded (costs related to express or special shipments will not be covered).

The refund will be made to the bank card used to pay for the returned order.
Therefore, as long as the bank card is still valid, the refund will be made to the account associated with that card.

Return shipping costs remain the responsibility of the Buyer: parcels sent postage due or cash on delivery will not be accepted.